I'll start out by saying the bowls are yummy, but that is about the only good thing about this particular Thrive. The customer service is SO bad it overshadows the bowls. I have been here about 3 or 4 times and I have had to wait 10+ minutes in the store every time, even when I called my order in ahead of time. Furthermore, on more than one occasion, they have gotten my order wrong, or put the wrong toppings on the wrong bowl (when I ordered 2). It's really not worth your time or energy to deal with this kind of service. Very unimpressed. Maybe the owner should consider hiring more people?