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  • Eighteen months ago, I ordered a recliner from this location and got it without any drama. I ordered a second recliner six weeks ago. At the start of my experience, the sale rep looked as if they'd rather be doing anything else. Then I was told I needed a 30% deposit and that the advertised sale didn't apply to the purchase. Then the sale rep argued with me about fabric and color choices. Like, a lot. Like, you have never been to my house. Then I left. Suddenly I had a motivated sales rep on the phone willing to order my item. Then they couldn't find my account which was paid in full and allows me to buy 8 of these chairs if I wanted to. That found (PS thanks for making me shout my social security number in the middle of the story so you could find it!), we place the order. I am told it takes six weeks. I get a call last week that it will arrive and be delivered this Friday right on time. I get rid of the old chair. Did I tell you this chair is used for medical needs for a disabled person? Yep, it is! Then I get the call today that oops, the idiots at LaZBoy damaged the chair in transit and it will be another month. I'm going to visit them face to face and this WILL BE RESOLVED TO MY SATISFACTION!
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