Since I was in the area, I had to stop in for my Taiwanese food fix and I have to say even though the food is still good for what you can get in Phoenix, the format change to having wait service is terrible.
First of all, I've never really liked the service even when it was order & pay at the counter, now they have it as a sit down restaurant.
I changed my mind from having a large boba drink to a small and the girl behind the counter showed annoyance and asked if I will still purchase the large. Hmmmm, no- I want a small.
Then the waitress kept bumping my table trying to serve the table next door. She apologized the first time. Then the 2nd, 3rd, FOURTH time it was bump, bump, bump.
My bill was charged for the large drink- I asked for it to be changed to a small drink. That took a while. Then they didn't deduct the tax. I told my waitress and she lies to me straight in the face (this young 18 something) and tells me they don't charge tax on drinks because she didn't want to correct the bill.
Totally unprofessional.
Thumbs down.