Well we ordered delivery online. And I guess they hadn't checked their online orders...because an hour later I called and asked where the heck my food was and they were very apologetic. They got the food to my house within 10 minutes after I called. It was hot and DELICIOUS. Probably the best Orange chicken and general chicken I have ever had. Big portions too! My husband and I ate and had enough leftovers we will be able to eat a full meal tomorrow too. I will definitely be ordering from them again, but will probably order over the phone. They are very nice and acknowledged their mistake so I was not upset because of that. They even threw in a free rice because of the long wait. So I'm a happy customer.