I find the critical reviews somewhat puzzling. The staff here is nice. There's a bit of gentle up-selling when you show up. But it's all in good fun. The staff here tries pretty hard. It's a full-service wash. If you want a full detail, you can get one. Make sure to haggle for the best deal possible. But the ordinary $15-$20 wash is great. You don't have to vacuum out your own car. I have let these guys change the oil in my Audi. They do nice work. The place is pet friendly. Overall, I think it's one of the nicest washes in town.