Shannon is the best at customer service EVER! I have been vaping since January 2014. Sin City actually makes me custom flavors that they don't carry on the shelf. I love my orange creme and tootsie roll. When I ask for them make them straight away, no hassles or anything. And one time I had a charger that went bad on me, I took it in, Shannon gave me a new one right on the spot. :) I do appreciate the customer service above all else. The juices are excellent, they have every product you could want or need. And they know how to fix things when something goes wrong. Absolutely the BEST place to buy what you need for vaping!