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  • I had been traveling since about 2am the day we decided to give Barros a shot. We chose a meat lovers (whatever the official name for that is) and a cheese pizza for the kids. We ordered at 3 pm for the pizza to be delivered at 6 pm. I was exhausted by this point and looking forward to the pizza. Once the pizza arrived just before 7 pm I was both hangry and exhausted so admittedly I was in a bad mood but was just relieved to finally get the pizza. To my dismay, when I opened the boxes the order was completely wrong. Frustrated, my wife called to tell them they got the order wrong. Since she is nice they kept putting her on hold and answering again like she had just called in and she had to repeat herself multiple times. After hearing it happen about the third time I decided to take over the call. After refusing to go on hold again (yes, it happened again when they answered the phone from being on hold) the manager was very apologetic and felt bad about the mistake. He offered to refund our money and credit us a pizza for our next order to give us a reason to try it again. Well, we finally decided to try again yesterday. When my wife called the manager on duty talked to her as if she were stupid and tried to imply we were trying to get free pizza (who does that???). Long story short, we had Dominos last night and the second chance was wasted by a "manager" who didn't understand the value of customer service. To even imply that we would take the time to call them and try to con them out of a free pizza is absolutely insulting. I value my integrity greatly and for her to think I would sell my integrity for a free pizza is alarming. Try at your own risk, I hope your experience is better than ours. But, could it get worse?
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