I hit a huge deer in Oakland on my way to work. The driver was there in a blink looking to help out (and gain business, can't blame him). He was very nice and offered me a lift to work. They worked well with my insurance company and communication was great. Three weeks later and $12k I was back on the road. There were a few minor mistakes but Joe fixed it ASAP and was very nice about it. I would not hesitate to go back (sorry Joe but hope it isn't for quite awhile ;)).