I recently made a long distance move and broke down in Las Vegas in my Audi. I had my car towed to Frank's as it was the closest German specialty shop. I had the pleasure of experiencing Dave's customer service. He was very proactive in keeping me up to date with the status of my car, which had a faulty fuel pump. They replaced the pump and I was back on the road at the quoted price and on my way to my new city. After a few weeks, however, the new pump failed. Frank's included a warranty for their work that was good nationwide. I was expecting trouble with this as I have not had a shop offer such a thing, ever. There was a small hiccup with making the arrangements for a shop in my new city to replace the faulty pump but Dave again came to the rescue and contacted me multiple times to give me information as it became available.
I would like to give Frank's 5 stars based on Dave's amazing customer service and genuine willingness to help alone, however I am rating 4 stars due to the challenges with the repair. I will say that Frank's was very quick to rectify the situation by fully backing up their work as promised.
Frank, don't let Dave get away from you. I personally would move mountains to keep an employee like him.