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  • So when I walked in to Soho last month for happy hour, a person in my party made a casual comment that this place never seems that busy when they walk by it. Little did we know that our group would discover exactly why this is the case during our visit. It's especially noteworthy that I came with a large group that made a reservation with specific instructions about what we wanted. Our evening plans had been made well in advance, and Soho knew - or should have known - exactly how many people would be in our party, and when we would arrive. Most of all, they should have known we had not only asked for a table to be ready, we had asked for water and very specific appetizers to be ready for our group, as we would be hungry after the event we enjoyed before the happy hour. Well, as you can probably guess from my rating, making a reservation and discussing and confirming our needs with the staff well in advance made absolutely no difference in the quality of our visit. In fact, I can summarize my entire visit here in two words: we waited. We waited for them to confirm we had a table after we walked in at 7:15. We waited for the sever to come after they finally confirmed that yes, a reservation had been made. We waited for the server yet again after asking for drink menus. We waited for these drinks, and for water. And we waited for our pre-ordered appetizers. Absolutely nothing arrived in a timely manner. In the 35 minutes that I waited with the group, all I got was a water. None of the pre-ordered appetizers even arrived while I was there, and many people waited 10 to 15 minutes for their other drinks. I was honestly astounded at how much the staff missed the mark with our reservations and requests. So I gave up, and left at 7:50 to find a better venue that was interested in providing me with a relaxing Friday night meal. And all of that was on a night where the place was mostly empty! I can't even imagine what the service must be like if it's actually busy - and I certainly won't be back to find out!
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