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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I recently had a very bad experience with Sav-Mor Rent A Car and I will never rent from them again. First, Sav-Mor forced me to pay for an upgrade from the economy car that I had reserved to a larger vehicle because they supposedly have a policy against allowing economy vehicles to be taken out of state, a major burden considering how close Las Vegas is to three other states. I pointed out to the sales staff person that this policy was never mentioned anywhere on their website, which I had read carefully when I made the reservation. The sales person then accused me of lying and said I had not read the policies on the website. I then asked the sales person to show me where in their policies this policy is listed. The sales person then spent several minutes searching through their policies before admitting that they were unable to find this supposed policy. At that point the sales person did not apologize and continued to insist that I pay the full price for the upgrade, saying that I should call on Monday (two days later) to speak to management about the policy. At this point I relented because I was anxious to leave. I have since called management and they have been very rude and unresponsive to my complaints and to my efforts to recover the extra fee that I was unfairly charged. To make matters worse, the car Sav-Mor finally gave us had almost no engine coolant in it, which we only discovered while we were driving through the middle of the Mohave desert and the car began to overheat. We called Sav-Mor while we were stranded and they were completely unapologetic and unwilling to help. I think that our experience was fairly typical -- while waiting in line I watched as the sales person conned the non-native-English-speaking couple in front of us into spending a large amount of money on useless insurance upgrades and other worthless items and then tried to use the same tricks on us. I would strongly recommend never renting from Sav-Mor.
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