Our convenient go to hardware store however, the first time I visited I was taken back at what appeared as rudeness and being ignored. I have since come to understand their system and knowing how it works now understand how to navigate the small "Porteguese village" mentality.
If you overlook the indifference of the staff and their attempt to ignore you, and understand that you take a number and wait your turn you will receive excellent service! They will walk you to the exact spot and show you where the item is even give you some advice. Just be patient.
Buying lumber? Take your number Be served at the counter where your order is printed up. Next you line up and pay at the cash. Next, you get into your car and drive around the back where the service is efficient & they will load your vehicle for you and on the way out you will turn in your paperwork. They have good internal systems in place that provide service to the customer while keeping control of inventory and pilferage.
Patience is the optimum word when visiting this business. The prices are competitive with the large chains & the inventory adequate. I now like shopping here!