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  • My parents came here interested in purchasing either an X5 or X6 and our entire visit there, no one approached us asking if we wanted beverages or if we needed any help. Usually, I'm not about annoying salespeople but it was even more annoying that no one made the effort to assist us in a potential purchase. As always with car purchasing, we did visit a Mercedes, Volvo and Porsche dealership as well, and the experience was the complete opposite that we encountered here. Quite appalling that in such a competitive industry, that no one here seems to care about sales to potential buyers. None of the salespeople seemed interested in doing business so subsequently we left and ended up purchasing a different car elsewhere. Update: Ended up purchasing a 2017 Porsche Cayenne E-Hybrid and not only was the sale service phenomenal, the after-sales services are excpetional as well. Perhaphs Pfaff BMW needs to take a customer service 101 course.
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