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| - I understand this restaurant opened last Sunday; just wish they got a few of the kinks worked out before they opened for business. I'd be willing to try this place ONE more time and update my review, but Here's how it went for us on our first visit Saturday night.
We called @ 5:20 to see if we needed reservations for a table. We explained we were about 10 minutes away. The person who answered the phone said no, and to come on down because they could seat us right away. We arrived at 5:30 and the hostess said there was a 20 minute wait. She said we could sit in the bar area. Not what we wanted but we were hungry and had plans later.
The restaurant has a nice atmosphere. We've waited a long time for a place like this out here in the Centennial area!
We ordered a beer and a glass of wine. I ordered a glass of one of my favorite whites, but our server said they were out of it. Open for 6 days and you're out? That's interesting. Since we were seated in the bar area, we saw a bar tender pour the beer (Guinness is hard to miss) and my alternate wine, and watched it sit for 15 minutes before our server picked it up. In that 15 minutes, she did come and tell us she was checking on our drinks and that she was still waiting for the bar tender to pour my wine. There were 4-5 bar tenders last night so I'm unsure of the hold up. Our waitress was friendly but seemed like she was working double time. In fact, all the servers in the bar area that we could see were working hard but had more of the "chicken with its head cut off" thing going.
Drinks finally came and apps were out shortly after. We had tacos and lettuce wraps. Lettuce wraps were good. Tacos were fair. For dinner, I got beer can chicken and a dinner salad. My honey got a T-bone steak with lobster tail, and French onion soup. It took longer than I would expect, but my dinner salad finally arrived. The soup, however, was nowhere in sight. Neither was our waitress for that matter. I finished my salad, he finished his beer and NADA. Our waitress finally came back. She said she was checking on our food and "it would be right up". She asked if we wanted another beer. We said yes, but since our food was going to come quickly, we asked her to cancel the soup. She apologized and said she would take care of it. She also said fresh bread would be out shortly.
5 minutes later....no bread, no beer, and no dinner. 10 minutes later, still nothing. But then a beer came with the promise our food would be right out. It had been another 10 minutes and we started to see a manager passing by some tables to chat. It started to dawn on us we might not be the only table having issues.
With that, our waitress finally returned to tell us (please sit for this one!!!) "THE KITCHEN HAS LOST YOUR FOOD!!!!" Omg where do I start?!?! I said "how is that even possible?". She told me that if 2 servers are entering an order at the same time on the computers, one order will get kicked out of the system and that no one knows where it goes. Holy moly. As if that isn't bad enough, our waitress went on to tell us what a disaster they had in a previous night. Apparently, the printers in the kitchen ran out of paper. For 15 minutes no orders were getting printed and she estimated that at at least 40 tables. Wow.
Anyway.....Our server was insistent we get that French onion soup after all, even though we were still telling her we didn't want it. A manager (I believe his name was Donnie) brought the soup a few minutes later and asked us how our night was. I said "we heard you guys lost our food". His response was a noticeably curt "yeah, we might have!!!", and left our table immediately. We were dumb founded. I'm kinda still annoyed by his snarky response.
We ate a few spoon fools of soup....then our dinner finally came! It was 7:10 pm at this point; more than an hour and a half after arriving. My dinner came correctly, but the steak and lobster tail meal was short one lobster tail. Sadly, not a shocker at this point. Our server didn't bring the food, but came by about 8 minutes later. We told her about the lobster and she said she'd check on it. We told her not to bother at this point. she came back and said the chef says he only needs 1 and a half minutes for it. It came out 15 minutes later.
Another manager came to our table (thank goodness not the soup guy!) and their offer to make this right was to comp us drinks, and the 2 late items...lobster tail and soup. We told them that wouldn't get us back in the door. He then came back with a $50 gift card for a future visit. We understand being new and a certain amount of "growing pains", but some of this was over the top (not in the good way). If we had this experience at an established restaurant, we would not return. However, we would consider a second chance here...good menu and prices...but not for a little while. Hopefully they get things together soon. Come on FireRock!
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