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| - Casino: D+
Average customer age might be 82. I felt the staff was at best not particularly friendly and at worst rude, despite us dropping considerably more cash there than the average nickel-and-dimer they seem to attract. The sushi place wouldn't seat 8 of us at two empty tables despite the fact that there was no one sitting there, it was late, and we were about to order hundreds of dollars worth of fish. Apparently you have to be an 'elite member' to eat at these fancy tables (they weren't fancy, and there was no one at the restaurant). They would only serve us at the bar, which was fine but at that point we were so offended we refused to give them our business so we left.
I'm not looking for a ton in a casino, and I had very low expectations, but this place was terrible. The only reason it doesn't get an 'F' is because the poker room was great. Try to get a table with Luan the dealer, she's great.
Anyway the casino is not affecting my review since this is a review for the hotel. Just wanted to point it out.
Food: B-
Good, not great. Good wine and beer selection. Had a few issues with rude staff but overall good.
Resort/Pool: A-
Much better than anticipated for the price (see price, below). Still, even if we had paid a lot more I still thought it was nice, clean, rooms were great. Nothing to blow you away but still really nice. Our suite was HUGE with conference table, fridge, sink, etc.
Price: A+
Couldn't believe the package rate we got with golf (see service, below). You can stay at the Four Seasons near Troon for 4-5x as much, but this place is 90-95% as nice.
Service: A+
IF you are golfing, make sure Cynthia Polo puts together a package for you. Feel free to use my name. Aside from that I felt like the entire front desk staff and security were all very accomodating.
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