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  • Careful! Their Groupon is misleading. Otherwise, you get what you pay for: A decent job. I needed carpets cleaned before moving out of my old house. Saw the Groupon, Yelp Reviews, and jumped on it: $69 dollars for *five* rooms of carpet cleaning, up to 200 square feet per room ($129 list price) I called them to schedule and the nice guy on the other line walked me through the process. I mentioned the Groupon and explained that I had five rooms, but one was particularly larger - maybe the size of two rooms. He said that would be OK and they would most likely bill as two rooms. He quoted about $100 which was great in comparison to how much I spent at my previous *smaller* house. Unfortunately, I was not there for the cleaning. My roommate was. The cleaners told him that with the heavy carpet stains through trafficked areas, it would cost a total of $164. Even with the Groupon, which knocked it down to $95, we still paid $164 overall. Uhh, wait... Groupon logic flag! Wasn't the $69 dollar Groupon supposed to cover at least 5 rooms already? For all intents and purposes, we basically paid for a $69 dollar credit to be applied towards the final bill. Receipt breakdown: Carpet Cleaning (4 bedrooms): $84 RX-20 Rotary Extractor (4 bedrooms): $80 Subtotal: $164 Groupon: -$69 Total: $95 Also, we misplaced the receipt, so I called AZ Clean Tech the next day to get a copy. I was told that they couldn't run my credit card. I gave them a different one, only to later find two holds on the previous card (they eventually went away). After a couple of days of asking and being assured I'd get a copy that never arrived in email or at the house, I finally recovered the original. Conclusion: These guys are punctual, flexible with their schedule and do a great cleaning job. They do NOT know how to properly follow through with their advertising promises, namely Groupon. It seems like they're a smaller business, so I can sympathize with the issues on the administrative end. Though, it's still no excuse to fumble with the billing. If you go with them, be ready to combat some extra charges once they arrive, though the prices compare with other carpet cleaning services.
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