My son had braces and he would have his appts at this office. There were a couple times they had to reschedule his appts. When we asked the office how long my son has to have his braces on, the receptionist tried to blame us and said we keep on rescheduling so that's why it's taking so long. I also made an appt for my husband because he had a bad toothache, he took time off work to go. He goes to his appt, they check out the tooth that is bothering him and that's it. They know he's in pain, that was the reason for the visit. They wanted to schedule an appointment for a later date to take care of the problem..He had to make a fuss about the whole situation before they said they could take care of his tooth(same day), but it was too late. We haven't gone back since.