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  • The worst experience ever! First of all, they have 2 different names- The Royal House and Royal Resort. EIther way neither of them were recognized by any staff in LV. I mean ANY staff. When we got off the plane, the shuttle drivers didn't know who they were. I called to confirm reservations, and the staff there couldn't even explain the difference in names. When I got to the hotel, we were greeted by some man that explained they overbooked and they needed to move us to a new hotel. This was so frustrating, because we already took a cab there. You would think good customer service would at least mean to get us a cab since we already wasted money to get there. One of the main reasons I booked this hotel to begin with was the location so I asked him how far this new hotel was from the strip. He said it was close, but come to find out it was a 30 min walk. The staff at the hotel he put us at had no idea about the reservations and it just became a mess. This was the worst experience ever and I learned NEVER COME TO THIS HOTEL!
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