Siu Wok has been a favorite for quite some time. Sadly, today's experience knocked them off the list.
My co-workers and I decided we needed a tasty meal today so we placed a delivery order through Siu Wok. We were happy when the meal arrived much sooner than the 45-minute delivery estimate. Our food was hot and smelled delicious. We were all enjoying our food when one co-worker made a stomach-turning discovery: a dead fly in her food. We all immediately stopped eating, repulsed by the large fly nestled up to a sliced carrot.
I immediately called Siu Wok to complain and spoke with Jennifer. I told her what happened and asked for a refund on the entire order. She said she could refund the contaminated meal but would have to speak with the manager for authorization on the other two. She called back a few minutes later and said she was only given permission to refund the $7.95 for the extra-protein meal. She seemed to understand why I was disappointed but said her hands were tied. I asked her to relay to management that I was very disappointed in his lack of attention to the matter and that Siu Wok had just lost a considerable amount of business, as our office frequently places orders there.
Instead of Siu Wok being out $23.44, they have lost an office full of customers and gained a negative Yelp review. Doesn't the fly look delicious??