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  • Low standards are standard here. I guess it was my fault for going to Chili's (yes I said it), but it was near the AMC theater for the Star Wars premiere. We ordered the queso to start. It comes out about 90 seconds after ordering, which is odd, but whatever. It came out with a large area of dark brown film, which I think is disgusting. I couldn't believe the server brought it to us like that. So I started looking around and luckily another server came to the rescue. When I pointed it out, she defended it by saying that's just what happens to the cheese after some time. Tip: even though it's queso, please do me the courtesy of removing the nasty brown film and pretending it's fresh, even though it obviously isn't. When our server came, I told him about the situation. He also said the same thing, almost verbatim, defending it. He said "that's just what happens when it dries out" ..which is laughable. Are you seriously saying these words to me? You're acknowledging that it's not fresh? Okay, thanks. He literally didn't care. He shrugged it off. Then he started patronizing us about the chips. He said that we could keep the chips and salsa without the queso.. He definitely wanted to charge us for it. We got a weird vibe like we were no longer welcome, and just asked him to take it. We paid, and left. Then he yelled halfway across the restaurant, "what, you guys are leaving?" Yes, Juan. We're leaving. Six minutes into our dinner. Went to Macaroni Grill next door and are currently having a fantastic time. Happy to bring our money elsewhere. Avoid at all costs.
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