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| - I had outpatient hand surgery done here on 3/12/15, and also had the required pre-op tests done here 2 days before. Could not have been more pleased. From the greeters at the entrance to the admin staff to the lab, x-ray and ekg techs, I was treated kindly and with respect. There was little waiting, rooms were very clean, people were friendly. The day of the surgery was the same - processed quickly thru check-in, brief wait in the waiting room, nurse was very thorough and professional, ditto for the anesthesiologist and his backup. There was even a little humor - which goes a long way (for me, at least) toward reducing stress and anxiety. They told me exactly what they would be doing so I knew what to expect; I was asked to confirm a zillion times (WHICH hand, again?), and there was an obvious feeling of teamwork and mutual respect. My doc was on time (bless him) and I was treated just as well after surgery. Nurses were patient and gentle, made sure my hubby was clear on my homecare instructions, and answered our many questions. It is a beautiful hospital and I will absolutely go back if I need surgery again.
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Since writing this review (based on outpatient surgery) my husband had a knee replaced at this hospital and was hospitalized there for 4 days. His experience was not nearly as good as mine. There were positives: the CNAs were helpful and service-oriented. The physical therapists were also very good. Food services staff was friendly; meals appetizing, and my husband appreciated the ability to choose from several selections. He's diabetic and his recommended menu items were well identified. It was the nurses who were so disappointing. They were cold and unfeeling, next to impossible to find, and had obviously slept through the class on pain management.
My husband had attended a pre-surgery educational session. A key point was that patients should ask for pain meds sooner vs. later. "Call when you first feel pain - don't wait too long. If you wait until you're at Level 5 pain, by the time the meds work, you will be at a 7 or an 8." Which made sense. The reality, following surgery, was that if you called at Level 2, by the time the nurse showed up you were at Level 10, and by the time the meds kicked in you were in hell. I am not talking about an understandable 10 or 15 minute wait. I'm talking about over an hour, every time, despite repeated requests by my husband, me, and once even a Phys. Therapist who happened to be in the room. Nurses would say they'd be "right there." Or they were "on the way." Or "coming soon." I would go to the nurses' station and find no one there. On the 2nd night, my husband was in so much pain he was in tears - something I have seen maybe 5 times in our 37-year marriage. I complained to his surgeon, who told the nurse on duty to be more responsive. The next time my husband was due for pain medicine, his wait was an hour and 20 minutes.
My husband was to receive a pneumonia vaccine his first day in the hospital. He got this shot 15 minutes before he was discharged. We asked repeatedly about it. Two nurses said he already had gotten the shot... he must have forgotten... or maybe was sleeping. When a nurse we hadn't seen before came to give my husband the vaccine just prior to discharge he protested, saying that he had already been vaccinated. It was, of course, a different nurse. She assured him he was mistaken. But was he?
Then there was the device he was supposed to use to strengthen his breathing, to prevent lung complications. He was to have begun using it hourly on Day 1. It was left in his room the day before discharge, while he was sleeping. No one explained how to use it, or what it was for.
When my husband was taken to his hospital room there was a big area on the floor that looked as if someone had spilled a soda. When he left the hospital 4 days later, that huge spill was still there. The bathroom was filthy and smelled of urine. Janitors were in and out in 5 minutes, and never mopped or wiped anything.
And, oh. The special stockings designed to prevent blood clots... The one they put on his surgical leg was 2 sizes too small - it took 2 nurses to pull it up and over his bandages. It was so tight it actually cut off the circulation in his toes. I had to cut it off his leg with scissors when we got home.
By the time he was discharged, I truly felt I needed to get my husband out of there to save his life.
Later I heard that the first night, when I couldn't even FIND a nurse, that they had been "moving beds." That is evidently their slang for relocation of patients, to get more bodies in the door in order to make as much money for the hospital as possible. Another billable bed is more important than the 71-year-old man who just had his knee replaced. He's already IN a bed. He ain't goin' nowhere, baby. So who cares if he's crying?
This hospital is a disgrace.
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