I used to love this place. However, the manager is a power tripping jerk. It's part of the rewards programs perks that you can gift some of your points to another person.
There are many websites, and groups where people share their rewards with others. I am part of many such groups.
I had gone to this establishment, and cashed in many of my gifted points on 6 different occasions without issue.
On the last trip, the manager shamed my son for cashing in loyalty points rather than paying him in cash for the order. He then cancelled my sons loyalty account, as well as mine, and my husbands.
The manager felt that since WE didn't earn the points, he had the right to take them away. He didn't. Those points were EARNED by many other people across the US who were kind enough to share them.
By deleting the points, he was saying that the hundreds of dollars these people had been spending to earn those points didn't matter.
I see what he did as theft.
He took EARNED points (used like gift cards) that weren't his, and three them away.
All while PUBLICLY SHAMING a teenage boy for being poor enough to have to rely on points to pay.