Took my dog here today. Made it clear that the dog needed to be shampooed. Petsmart quoted me $50 to $60. Casper's quoted $60 and then when I got their they said it should really be $120, but they'd go ahead and do it for the $60 they quoted.
So, I go to pick up my dog and they say that they used the hair vacuum thing, and I said she really needed to be shampooed. Then the woman claimed that the dog was shampooed. I could see that the dogs white tail was still yellow and its belly was in some spots as well. (The dog was filthy as it was recently rescued from a neglectful home). Anyhow, I didn't want to argue- I could tell I was being lied to. People really should read up on body language. It's no mystery when people are full of shit.
Anyhow, I look down and my dogs foot is bleeding. Like dripping blood all over the floor. I'm shocked and they tell me that they clipped her nails too short. I'm thinking, this is why I came in to a professional and paid $60- so that the doggie wouldn't be hurt. The woman exclaims, "She'll live."
Obviously, I'm not going back and I strongly recommend that you take your dog elsewhere... They'll live.