rev:text
| - I utilized this company for their cleaning services once before several months back. As was the case with the other reviewers they were exceptionally late arriving to our scheduled appointment, more than an hour late as I recall. When they arrived at my home they were prescheduled for another job after us, so what should have been two maids for 3 hours became two maids for 2 hours. Nonetheless we allowed them to do what they had been hired for and, all things considered, we were satisfied with the work that was done in the two hours that day allotted themselves. We decided at that time that we would try them again at a later date. That later date was February 10th 2016. We booked the service online 2 days in advance, again 2 maids for 3 hours. They emailed me to confirm that appointment. On the date of service we received a text message asking if it would be okay to reschedule for approximately 2 hours before our scheduled appointment. Since our schedules permitted we agreed that they could come early as they requested. Now, our original appointment was for 3 p.m. Per their request we changed that time to 1 p.m. Not only did 1 p.m. come and go, but 3 p.m. came and went as well and no one ever showed for either of the appointments. We attempted to text them to see if anyone was coming, but no one ever bothered to respond to our inquiries. My husband and I are working professionals who utilize house cleaning services frequently, and have several friends, family, and colleagues who do the same. You can be certain that we will do everything in our power to ensure that no one who we are associated with ever hires these people again. The lack of professionalism and disregard for the time and expectations of their clients is disgraceful. They get one star from me only because negative stars isn't an option.
|