After Grizzly Flooring spent 3 weeks trying to match a tile sample (unsuccessfully), I felt I should order carpet with them.
Pamela took my order (Brandon came and measured)2 weeks prior to the installation. Installation was scheduled for Thur. the 9th of April. I called a couple times during the 2 week wait to make sure all was going as planned. I called on the 7th to confirm with Pamela the install. Everything was good I was told. On the 9th I called at 8am to find out when the installed would be arriving (I had emptied out the contents of a bedroom and closet into another room). Pamela said she would check with Charles and call me back. After waiting 2 hours for a return call, I called again and this time spoke to Charles. I found out that the carpet was back ordered(or not ordered) and they had found a compatible carpet that could be installed the following week. Who wants a compatible carpet? They completely messed up my order. Even with my diligence in calling often and confirming. Now I have a completely emptied bedroom with yucky carpet and guests coming next week.
They lost this account. If you are flooring shopping, skip this business. They obviously don't need or want your business.