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  • Terrible service at this location. I have consistently gone in, and Sean the shift leader is a complete jerk to customers and workers alike. When I got home and told me husband about my experience today, he asked, "Is Sean the one with the longish hair? Yeah, I know who you are talking about. That guy sucks." I thought it was kind of funny my husband who has a terrible memory, remembers this kid by his awful service. Today I went in, and asked if they had any more everything or cheese bagels, since the baskets were empty. Sean says he will check, huffs and walks away. He comes back and says no to the Everything, but they have the cheese bagel. I order a cheese bagel and a cinnamon raisin bagel, as a replacement for the everything. Not even fifteen seconds later, a girl walks out from the back with a pan of everything bagels. I immediately ask for them to switch the cinnamon bagel out for an everything since I was just told they were out, and Sean looks at me and says in a loud voice with the rudest attitude he could muster, "I didn't SEE them behind the sesame bagels, okay?!" I was very taken aback. He then asks if my bagels are to go and I say yes. To lighten the mood, I then said "come on, do you really think I could eat two bagels? Ha ha" and without smiling he looks me up and down with his eyes lingering on my stomach, and says "I don't know." Implying that I look like I do!! I was so insulted by this. Everyone who works there looks so miserable, there are no smiles or "hi, how are you today?" The girl at the register snapped at a mom ahead of me, who looked shocked. I looked on Yelp and saw all the negative reviews. I ended up calling the manager about ten minutes later to tell him how awful my experience was, in case he is unaware of how terrible his workers are. His reply was "...okay? I will pull Sean aside and talk to him..." But he really didn't seem to care. I will not be back, I will drive a little farther for an Einstein bagel, served with a smile.
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