After writing the original review, the manager contacted me and we discussed some of the issues I encountered. Since he took the time to do that, I decided it was only fair to give them another chance.
Second trip:
Our second trip was nothing like the first. We walked in the door and were promptly greeted by the hostess. The server was prompt in taking our drink & food orders and the food was served quickly. Everybody at the table was happy with the quality of the food and we decided it's worth coming back again.
Original review:
Sadly our visit started with waiting a few minutes for the hostess to come up while the rest of the staff walked past us like we were invisible. After being seated, the same pattern happened with the wait staff and no one came to take a drink order. Had it been busy in there, I'd understand but there was only a hand full of tables and 4 or 5 servers. After 10 minutes of waiting, we got up and left.