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| - This was my first trip to Charlotte. I've looked up other hotels in the area and have decided upon the Omni. The Omni is very overrated. When we checked-in, they had a five day wedding celebration in progress. No bell captains available upon check-in. When we got up to the room, I was very surprised to see how outdated it was for the money. Ripped curtains, blown out light bulbs in bathroom. And most of the extra electrical outlets did not work. I had my cell phone charging, come to find out the outlet never worked. I switched it to another outlet, and, again, no charge. Upon my morning cup of coffee in the room, the mini creamers were sour. I called room service, and they never brought them up. Nor did they refresh the coffee station when they cleaned the room. No fresh creamers and two sugars for two days! I take my coffee serious. Lol. The second day in the morning starting at 7:00 AM, I was woken by a pounding sound of music coming from the courtyard. This was the ritual going on for the wedding. It continued for two hours. If the wedding was going to be honored on the lower floors, they should have put the other guests on the upper floor to avoid all the commotion. The garbage cans on site were overflowing with garbage for two days. No one took the responsibility of emptying them. We paid good money for a nice, clean, quite break. Only to have nothing but a out of date room, tons of noise, and a unclean looking surrounding. Guests should have been forewarned of the wedding festivities when booking. Although, the staff was very accommodating, they weren't on a mini vacation, we were. The only thing we were offered was free coffee or a breakfast beverage in the morning ! Also, be aware, if you don't join their rewards club, check your bill for a $9.95 a day charge for Internet. We were really disappointed in this hotel and will not be returning at all. See attached pictures.
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