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| - *READ BEFORE EVEN CONSIDERING AUDIO EXPRESS*
I recently called in with a couple of questions regarding purchasing a deck with a 7" touch screen monitor. All of the other 1 star reviews are dead on! The gentleman who answered who's name was Brian, made me feel quite stupid and spoke as if he would rather be doing anything else other than speaking to a potential customer about a purchase. I actually found myself saying "sorry" multiple times for asking simple questions because of how irritated his short responses were. The call ended shorty after and I walked away from the conversation confused and ended up purchasing the deck elsewhere.
Then today, I made a huge mistake by calling back again hoping that the experience would be different. It wasn't! I did this because the business is literally blocks away from my house and would of been extremely convenient to purchase something from there. When I called I got the same person "Brian" who answered the phone (lucky me). This time I was calling about my alarm system and was interested in getting a new keyless remote and wanted to know what my options were. Once again, Brian was a complete jerk and made me feel like an idiot for asking anything. He must be a really important person, because he would rather be doing ANYTHING else other than talking to customers who would have literally drove down there right then and there to purchased at least $400.00 worth of items on the spot. I would never even consider being a customer to this business ever again, and will make sure that my girlfriend who just bought a new car (2016 Jeep Patriot) last week and is looking for electronics finds a friendly and capable business to buy from. I highly recommend you go somewhere elsewhere because I promise you, you will regret it if you go here. I have 75k + followers between Twitter / Instagram / vine, and will be sure to let everyone know my experience with Audio Express in hopes to prevent anyone else from making the same mistake I made. I would never slander a business, but me being completely honest is more than enough for people to get the idea. Thank god I didn't go through with purchasing anything, I can only imagine how the rest of the the business is run, or if God forbid there was an issue with something and had to speak to customer care, I'm sure they would tell me I'm "shit out of luck". Do yourself a favor and look elsewhere.
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