I Had spent over $900 on a tent, lights and dance floor for my daughters graduation party. Delivery and set up were great...quick and easy! Expected pick up on Sunday, but didn't get here until Thursday. In the meantime, plenty of rain and storms come through. To my surprise, I get a call stating they are charging us an additional $25. OMG, did we break something? Did we put a hole in the tent? NOPE...being charged $25 because one of the sides of the tent had mud on it! WHAT??? Got a call back from Rich (Owner?), to whom I explained that had they picked it up on time there wouldn't have had mud on it. "Time is money!" was his response. I mentioned that it wasn't the $25 (we had tipped the guys $20 when set up), it was that we were being "nickel and dimed" after already spending over $900. Enjoy the $25 Rich, it is the last you will ever see from me. We will be going elsewhere for my other daughters grad party!