The concept is amazing, the food is meh, and the service is terrible. I wish I could say this was my first experience like this. SMG really needs an operational overhaul. We arrived 15 minutes early, placed our order quickly and received most of our order within 20 minutes. Waters and popcorn came out after our meals. One order was wrong twice, and it took me telling 3 different people that my daughter's pizza hadn't come out yet 40 minutes into the movie. I thought restaurants brought out complete orders. Even the idea of waiting 25 minutes for water is absurd. Please have a team meeting and determine what is or isn't working for this place.