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| - Whenever you need to deal with Rogers (and most people would rather have the flu), this Rogers location at 333 Bloor East called the "Rogers Campus" (they are so cool, aren't they?) has THE WORST CUSTOMER SERVICE IMAGINABLE.
I really try to say something positive, anything, but it eludes me.
Their managers are , and this is HILARIOUS considering that Rogers has a notoriously abysmal rap for customer service (I think recently they had to bring someone in at the Exec level to improve Roger's customer service issues!) are absolutely inflexible and SO SO INDIFFERENT TO ANYTHING YOU SAY, AND DONT GIVE A CRAP; they are rude, they have no power (or won't help) to help Roger's many years of loyal customers at the store level. Absolutely no budging, no incentive to keep you at Rogers.
Their CSRs are generally floating around the store, knowing little about the hardware of phones AND EVEN LESS ABOUT YOUR BILLING PROBLEMS.
I dare you to go ask one of the people on the floor a specific date related question (when did this phone plan kick in, or how much data have I used on my iPhone) - dare you! 99% response? "Sorry, our system can't see that information" and this from a multimillion company that I think runs Windows 98 or some sad software that tells you nothing about your account.
After years and years of having little choice but to deal with either Bell or Rogers, the common adage I hear is "Bell is really stupid, and Rogers is pure corporate evil", and THIS LOCATION is the epitome of the worst client service I've ever had the misfortune to deal with.
Sorry. I tried to think something positive. I'm.... At a loss and oh I try so hard to have a balanced review.
This location at 333 Bloor E. of Rogers stores is a DISASTER.
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