| rev:text
| - I was here twice within these last two weeks. Let me start by saying that I am a huge Tropical Smoothie fan. Also, this is my first time ever leaving a negative review on something. I will try to be unbiased and fair in this review as I know many people would appreciate seeing a negative review that isn't emotional and angry.
These last two times I came here, I was serviced by two different people. Didn't get their names. One was a blonde male, the first time. The second time was a brunette female with light eyes.
My first time, the male, I came up to the register to place my order. He was in the back by himself preparing other orders for people. And nobody was upfront to take my order. Red Rock Casino is an incredibly busy establishment, and having one employee doing all of the orders and cashiering is a huge fault all on its own. I couldn't be mad at him for that, even though I had to wait for 5 minutes. What I can blame him for is:
A) Not acknowledging me standing there for 5 minutes. Although in the back, he can clearly see who is at the register.
B) Not saying anything to me, such as "I'll be with you in just a moment". He said nothing, didn't look at me, and even acted like I wasn't there. I felt invisible and wondered if I was going to even be able to place an order with him.
5 minutes later, he comes to the front and doesn't say anything. He just looks at me, and I placed my order. He asked for my name and said it would be out shortly.
That was my first interaction.
Second interaction, this time being the female, it was in the morning on Sunday, June 10th. I remembered what day this was specifically. I was there with a friend, and I saw the girl getting ready to open for the day and asked her what time they open. She gave me a blank, unfriendly face and told me the time. (It was either 8am or 9am, I just remember being there pretty early). So, I let the establishment open before I place an order. I went up to her register and I got that same blank, unfriendly stare. Didn't even ask what she could get me. Just stared and waited for me to say what I wanted. So, I place my order; she's silent the entire time. At this point I am wondering if her behavior would change if I gave her a small tip. I usually try to tip people who give me bad service and see if their behavior changes. I gave her a $7 tip and she did that blank/mean stare, said nothing and threw it in her tip charge and walked off. I couldn't believe it. In all the times that I have ever gave someone a tip who was giving me bad service, their behavior changed immediately. Not her though. She was the first person who gave me bad service, who did not even bat an eye at the fact that I tipped her. I also asked for a banana as the side to my sandwich.
When I got my sandwich, (and mind you this AFTER tipping her!) she did not even include my banana.
This location needs some work, and some better scheduling of employees. And maybe even some new employees!
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