This company was sent to repair our dishwasher by American Home Shield, our home warranty provider. We knew the old dishwasher needed to be replaced. Fidelity sent out the same repairman 5 times and, despite minor adjustments, he was never able to fix the dishwasher long-term. We finally demanded that AHS send out a different company. It took that new company's repairman 2 minutes to discover that, yes, we indeed needed a new dishwasher -- something the Fidelity repairman refused to acknowledge.