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  • This post is for anybody who likes pizza but doesn't like be treated like crap. My wife and I ordered Pizza Re pizza a couple of weeks ago and called at 8:50 pm. We asked how late they were open and if they had any specials. They gave us the info we needed and then we told them we'd call back. When we called back at 9:05 pm we were informed that they only take deliveries until 9 pm and that they were not going to deliver to us. We explained that we just called and even told them we'd be calling back. Any person with common sense would say "Just to let you know we don't take delivery orders after 9 pm" but they didn't. They reluctantly took our order and delivered the pizza. When we got it home it was great and the sauce is awesome. Now to get to the good part of the review. We just tried to call tonight at 8:58 pm because we knew that they stopped taking deliveries at 9 pm. When we called we were put on hold and then at 9:02 when the person came back on the line we were told that they stop delivering pizzas at 9 pm. I explained that we did call at 9 pm and he said sorry. I told him that we want to give Pizza Re our business and we know how hard it is for a small business to survive, because I run one, and that we made it in under the wire. Again, he stated he didn't care. So I said that I was going to give my business to Little Chicago another local company. I used to deliver pizzas in college and it boggles me that a company stops taking calls at 9 pm when they close at 10 pm. Is Pizza Re too good to take my money? Are they doing so well that they cannot take orders after 9 pm? If this was a real concern then they should advertise on their website that they stop taking orders at 9 pm, but they don't. These questions might go unanswered but one thing I am sure of, I will NEVER call them again. A consumer should not be made to feel bad that we're bothering a business by patronizing them. In this economny local small businesses should be welcoming customers, not driving them away with poor customer service, bad soft skills and workers that don't really care about the customer. I'm sure if the owner answered the phone they would have taken the order. But because the workers at this business care more about closing then making money, I'm sure they'll be closing their doors soon. Just another local business with a great business plan and poor execution. I hope the owner reads this and takes a hard look at the people they have answering the phones. They are the Pizza Re's 1st impression and they are doing a very poor job.
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