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| - What an epic fail... where to even begin? We were drawn to try this place because of their grand opening promotion of BOGO entrees valid on Mon. Tue, Wed thru 10/10/12. After being seated, it took over 15 minutes for our server to come by and even offer us glasses of water. We showed her the promotional coupon and asked if we could order 4 entrees between the 3 of us, and she answered yes, we would get the 2 least expensive entrees free. We decided to go with a bread bowl of clam chowder ($9), 2 orders of the fish & chips ($18 each), crab louie entree salad ($17), and linguine with clam sauce ($17), and later on key lime and apple pies for dessert ($7 each).
For some reason they thought it would be acceptable to combine both orders of the fish & chips onto one plate, but we got jipped because there was only 1 small order's worth of fries. We decided not to make a fuss over it. There were 6 pieces of beer battered fish altogether. Unfortunately the batter was very thick and greasy yet also soggy on the bottom. After my first piece, I couldn't take it anymore and ended up peeling off almost all of the batter from subsequent pieces. The mediocre tartar sauce was too runny and lacked enough acidity to balance out the mayonnaise.
As for the salad, the crab meat contained several small shell fragments and was flavorless. Our friend thought his clam chowder was so-so, and it didn't appear creamy enough. Also, the bacon overpowered the clam flavor. The linguine was ok, but nothing memorable.
Desserts were meh. Our key lime pie was dominated by whipped cream. The key lime part was more like mousse, and the flavor was far too subtle. The pie crust was quite thick and somewhat soggy. Our friend didn't even finish his apple pie, and it wasn't because he was full.
As for service, this is where it gets interesting. As soon as we received our entrees, our server asked us how the food was, when it was obvious that we hadn't even touched our food yet. We answer that we just got our food, and she replied that she would be back to check on us, which she never did until we were almost done eating our entrees. My water glass remained empty for over 10 minutes before it was refilled. At another point, she came by and put her water pitcher down on the table and asked if we were interested in dessert. We said sure. She ignored my more than half empty water glass and picked her water pitcher back up and left to get the dessert menus. When she returned with the menus about 10-15 minutes later and eventually returned to take our order after another 10-15 minutes, my water glass still was not refilled. In fact, my glass was never refilled after that first time and remained near empty. Finally, we flag her down and ask for the check. Eventually, she brings the check, but says she can't apply the promotional BOGO discount until we give her the coupon. We tell her we already gave you the coupon when we placed our order. She mumbles something while leaving me the bill and takes off. At this point, I'm not sure what is going on. Was she expecting me to give her my credit card before seeing the corrected bill? Several minutes later, she comes back and grabs the check from me with no explanation. She reprocesses the bill, but it only shows one discounted entree instead of two. When I point this out, she says that we only got 3 entrees: 2 fish & chips and a linguine with clam sauce. We tell her we also got the crab louie entree-sized salad. She mumbles something about double checking the menu. Eventually she comes back and says that the manager told her to apply the second discount. However, when she hands me the check, it is somebody else's check with their credit card! I hadn't even given her my credit card yet. She didn't realize her mistake until I pointed that out. While we await her return for the umpteenth time, we ponder whether she is on drugs or just really really stupid. After another 10 minutes or so, I am able to take care of the check and finally get out of there. Starting to notice a pattern? The time between when our server would check on us was long and it added up. We were there almost 2 hours because of the interminably slow service.
To summarize, their food is sub-par and pricey for what you get, and the abysmal service is some of the worst I've experienced in a long while. Stay away, or don't say I didn't warn you!
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