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  • Do not order delivery from this BJs. Delivery was promised at 12:15. At 12:30 I called to check on the order and the manager Ron answered and started making excuses that there was confusion with the order and that it was still at the restaurant. He never apologized and there was zero service recovery on his part. As a Summerlin resident who frequents this location, they have lost a loyal customer when all it would have taken would have been for the manager to give a sincere apology and ask how he could make things right. If you can't offer an effective delivery program you should discontinue it.
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