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  • I recently got my bike out of storage and the FI light was coming on. It was due for the yearly service anyway (which was also performed by Ridenow Goodyear), so I call to make an appointment. They said they could not perform the service and run the diagnostic for a few days, which was fine by me, and I dropped off the bike. It wasn't until several days later that the service even got done, at which point they found that the battery was no good. I had a conversation with them on the phone that explicitly stated that when the new battery was put in, if the FI light cleared DO NOT RUN THE DIAGNOSTIC (as it was an additional $100 or so). Come to find out they replaced the battery, but they claimed the light was still in so they ran the diagnostic (low and behold it was due to the original battery being bad, and the new one they put in was running at a low voltage because the technician left the key on OVERNIGHT). So essentially they caused the condition of the FI light, several days AFTER they orginally had said they would get to it. As I was out of town for a few days when the service was performed, it took a couple extra days for me to be able to come pick it up. This was explained to the service technician at the time, and this will come into play later. So after the bill was tallied (which was around $360), I learn that the full yearly service was not performed as was orginally requested (only an oil change). I also learned at that point why they FI light still came on after the new battery was installed (again, it was THEIR NEGLIGENCE IN LEAVING THE KEY IN THE ON POSITION OVERNIGHT). And since the required yearly service required an air filter replacement, the service tech said I should bring it back in for that (fat chance there!). Then he proceeded to tell me he was doing me a favor for not charging a storage fee for the bike (despite the fact that the actual service performed didn't happen until days after originally scheduled). I cannot speak for the sales end of the business, but as far as the service goes I feel they are overpriced, incompetent, and on some level dishonest. I will NOT be bringing any of my motorcycles to Ridenow Goodyear for service again.
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