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  • I had to log on to the PC for this one, cause I have a LOT to say! First, as you can see from most of my reviews, I typically Yelp to give praise and help fellow yelpers find good food and fun things to do... not this time! I asked my sister to buy Fat Cats gift cards for the boys for Christmas, we've been looking forward to checking this place out. Keep in mind, it is Tuesday, and we arrived at 5:15. First problem, ticket machine was broken, searched for another one, it doesn't take gift cards. Stood in line (once we found it) 10 min. to get gift cards turned into their cards and a small popcorn to hold off for pizza for dinner while we bowl. Got two $10 cards --- gone in 10 minutes. Ok, let's trade our tickets in for prizes. Twenty + min later we got some junk from the toy counter. Next, let's bowl! It's a Tuesday, so we checked out the lanes, five open lanes -- we should be good! We were the third family in line -- a completely haphazard line that was unidentifiable at this point. Waited. Waited. Waited. Walked up to the front and asked WTH is going on. Credit card machine is down, we're working on it. Checked back again with the gal at the register after 10 more minutes. Suddenly a family of NINE were in front of us saying they were called from a wait list?? Pardon? After 45 minutes it is our turn! Finally, bowling and dinner for my four and eight year olds. Nope. The gal says, "are you on the wait list"? WTF? Wait list for what? There are now 30 people behind me and I don't think any of us knew there was a wait list. Had I known anything about a wait list, I would have most definitely signed in an hour and a half ago when we arrived! I asked for the manager/only adult in the understaffed building and pretty much lost my $hit. He didn't flinch, acted like there wasn't a problem. I handed him my card and let him know I needed a refund. He got the cash and handed it to me without so much as a "sorry" "explanation" NOTHING. Needless to say, my four and eight year old boys were disappointed, but much better behaved than me!
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