Just moved to this side of town and have been excited to try some new restaurants. Lazy Sunday night in and decided to try a new pizza place and we all decided to give FATSO'S a try.
They were extremely polite answering the phone and taking my order. This obviously left me with such high hopes after reading the bio on their website. I for one love small family owned businesses over super corporate. I was told my pizza would be there in 45min. Pretty average time I thought despite being a block away but nonetheless was okay waiting 45min.
Little over an hour has gone by and I decided to give them a call back to check on the pizza. They assured me the pizza was already out for delivery and should arrive any min and apologized for the wait. At this point I was still not mad or frustrated Just checking.
Another 20 min goes by so if you're doing the math it's been 1 hour and 20 min. So I decided to give them a call again. (Keep In mind I could have walked there ordered food to go and walked home by now.) Again they answered the phone and were just as confused as I was and assured me my pizza would still arrive. This time i wasn't near as polite. Told them this was the worst first impression and they said it would be free if it didn't arrive in 5 minutes. About 7-8 minutes later the pizza arrived. Only about 45 min late if you're counting. Delivery guy of course apologized for the wait. I asked if the pizza would still be cold. He gave me a shitty look and I told him this would be the last time I ordered through his company.
Just as I suspected the pizza was room temp. Bummer too cause it probably would have been pretty damn good had it been fresh out of the oven. Wings were cold. Didn't have the energy to call back and complain. Just decided there are far far too many good pizza places around to waste my time with theirs again.