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  • The Madison Club is a Madison institution; historic, elegant, with a beautiful view from the dining room. It is a private, members-only Club, though routinely hosting "investment," "retirement planning" and other seminars (once only held at the local Holiday Inn by traveling peddlers) have diluted its brand. Its Achilles heel, however, is the chronic inconsistency in service; mistakes in food orders, lukewarm dishes that should be served hot, and slow service are not uncommon occurrences. Pointing it out to management is generally an exercise in futility, because over several years the same issues have persisted; an indication of inadequate hiring, training, and supervision. I'm still a member, partly out of habit, partly because the parking is convenient, and partly out of hope that one day, within my natural lifetime, things might improve.
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