About: http://data.yelp.com/Review/id/8jT5Nn0fEENbSDxjROXsQw

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About: http://data.yelp.com/Review/id/8jT5Nn0fEENbSDxjROXsQw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2011-01-10 00:00:00 (xsd:dateTime)
itemReviewed	Spencer's TV & Appliance
http://www.openvoc.eu/poi#funnyReviews	3 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	9 (xsd:int)
rev:text	Very impressive at first. Sales person was pleasant but we were probably his most simple sale of the day. Things went smooth for financing and delivery was on time the next day. But then when things did not work is when I experienced another side of Spencer's customer service. When I realized my fridge did not seem as cool as should be the store was closed. The following day I awoke to find my brand new fridge a whopping 55 degrees and the freezer at 65 degrees, NOT recommended for food freshness. Needless to say, ALL the food had to be tossed! I called first thing in the morning, sales rep stated he would find out what time they would be able to deliver another refrigerator, then call me back.....did not hear anything after 2 hours so I called and spoke directly to my sales rep, whom explained to me I was scheduled for the end of the day and they would call 2 hours prior to delivery. 4pm no call. 5pm a call came they would be there in 20 mins...GREAT! Another fridge was delivered and the non-working one taken away. When I called and requested what Spencer's could do for replacement of all the spoiled food (it was a few days before New Year's lots of meat wasted) I received a cold shoulder not even an apology. A few days later since it was the holiday I received a call stating they would take 50.00 off my bill! I was insulted at this point. I just spent 3 months of my salary on new appliances and due to the defect of their refrigerator was out another several hundred dollars. "Extraordinary service" as they state is only when you have NO issues, not when you really need their service. They pride themselves on being "family owned, family operated business", maybe they need to take better care of the customers of their community. Long story made short: I felt everything went smoothly with smiles on their faces until my money was secured for payment. Then when I showed concerns about defected merchandise and taking ownership of their products, difficulties arose and the interest in service towards me vanished. Very disappointing when you find a place that does have the best prices, but makes you wonder what corners they have to cut in order to keep the prices low?
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	michele

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