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  • hey Zara. you may need to re-evaluate the staff you've hired at this location. I will NEVER be coming back to this location. I am disgusted by your customer service. My boyfriend was downstairs trying on a shirt and went to buy it but couldn't because they were closing. I was walking around the store with the intension of purchasing $300 worth of clothing because I needed clothes for work - not ONE staff came to tell me the fitting room would be closing. Not ONE staff member came to ask me if i needed help with anything because they were closing. Not ONCE did anyone announce on the PA system that they would be closing. I go to try on my haul and the man working the fitting room told me " ohhhhh..sorry fitting room is closed!" and raised an eyebrow at me. Are you kidding me? What kind of a store turns away paying customers? I've worked a retail job in high school where no one cared about their job and yet we still stayed until the last customer checked out. I love what Zara offers...but their customer service is outrageous. I'll be taking my money to the Eaton's centre moving forward. The poor reviews about this location don't surprise me one bit.
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