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  • When we originally went in to the Room Store, we were greeted by one of the sales people. I do not recall the gals name that approached us when we walked in. But we told her what we were looking for. She basically pointed us in the direction we needed and said, if you have any questions..come find me. Uhh..okay. We'll come find you. Well, we had questions after a few minutes and this woman was no where to be found. After I walked the store for about 10 minutes and still was not finding our sales gal - I ran into Tommy. *church organ and choir singing* I had had enough with trying to find our sales gal and we starting dealing with Tommy. He answered all our questions on the sectional and we then informed him that we were also looking for a king size mattress. No sooner than we get into the mattress area, the original sales gal approaches all of us and was like...."I've been looking all over for you guys." I wanted to say, 'Yeah fucking right..cause I walked around 10 minutes looking for you!" I instead informed her that we were doing business for Tommy. She walked away with a pissed look on her face. I would have looked pissed too knowing that I blew a few K's sale cause I was in the back room or where ever doing whatever! A week later we returned to purchase our sectional and mattress saving $1200 in the process (thanks to price matching on the sectional and a sealy optimum sale going on - king for a queen!) Outstanding customer service from Tommy. The delivery guys a few days later were very helpful too, removing our old mattress and offering to move our old couch and loveseat into the carport (it was scheduled to be picked up by a charity the next day). We'll definitely return when we're in the need of furniture!!
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