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  • We have used advantage exclusively every couple of months, for two years. They have been a tad below average in customer service satisfaction mainly because of how they try to upsell everything, they continuously change their policies without notice. We accepted the change in debit card fees from $300 to $400 for the hold amount, even how they seemed to change the types of cars considered "standard". Tonight, however, they permanently lost our business with their disgusting attitude. They once again changed their policies without notice. Two months ago, they were allowing customers to login, view, and provide electronic proof of insurance, something I learned that NO OTHER RENTAL CAR COMPANIES REQUIRE!! This time however, the disgustingly rude manager simply told my husband, "well, that was last month, and we changed that! If you don't have proof, you have to cancel your reservation!" There was no offer to allow him to print his cards from his iPad, there was no apology, NOTHING but a rude person who needs to figure out what the phrase "customer service" means, because that certainly wasn't it! There were even 3 other couples behind him that left the line because they too did not have "paper proof". We even called their corporate offices, who were of no help either. They don't even deserve ONE star, this place needs to be shut down! We are now in the process of writing a letter to corporate, writing reviews, and letting the BBB know just how pathetic this company is and how they treated my husband! Paying $15/day for a great car rate isn't so great when you have pathetic customer service!! Piss poor customer service!! STAY AWAY FROM THIS PLACE!!
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