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  • My 2 sisters and I came to Sushi-Ya Japan with our kids. 6 kids between us. We read great reviews on yelp and wanted to try it. My sister got there first with her 2 boys to get us a table. When she walked in and the server saw the kids she gave my sister the rudest look. From there the service went downhill. Not sure if the lady hates kids but when I walk in she greeted me with a big smile and when she saw my daughter and realized I was with my sister her smile became a frown. Everyone else that walked into the restaurant she was super nice and happy to greet them with a smile. She then proceed to inform us that she doesn't care that our kids are young she's still charging us a 18% service charge. We were going to walk right out of the restaurant but our kids were hungry and it was freezing -20 outside. We proceed to order our food and was told absolutely no substitution. I'm like what kind of restaurant is this place? This are so not flexible. I asked for hot sauce she told me she had to charge me $1!! WTF?! I ordered the chicken udon noodle soup for my girls to share and I got the steak bento box. My sister and her daughters got the tempura, salmon and rice and sashimi bowl. My other sister and sons got the steak bento box and she got the chicken cutlet with rice for the boys to share. My nephews are extremely picky eater and the combo came with organic wild rice and they're only used to eating plain white rice. So my sister ask to substitute which I think would be a benefit to the restaurant since I would think organic wild rice is more expensive than plain white rice. The lady proceed to argue and said no substitution. I said well the boys are not going to eat it. The server was like 'we don't have white rice here!" I looked over at my other sisters sashimi bowl on a bed of white rice and was like umm she has white rice so you clearly serve white rice. She then gave us a dirty look and said for white rice is $2 more!! Again WTF?! So we had no choice. We all got our food and since the server was pissed about the rice situation my nephews food did not come until an hour later!!!! And they put sesame seeds on the rice. After my sister clearly said they are picky and only wanted white rice. So she asked them to replace it and they looked pissed. Overall DO NOT bring your kids to this place. It's says kids friendly on their site but they HATE kids. They only reason why they got a 1 star was because the food actually tasted good. Our server ruined our overall experience. I would not recommend this restaurant nor will I ever step foot into this place. What horrible service!! I have never experience such a anti-kids place before.
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