I made an appointment for 10:10am and Dr. Budd did not arrive at the office until 10:40. He was so late that when a hygienist asked if I was ok, I told her my appointment time and she said "oh my god" when she looked at the clock that read 10:35. To put things in perspective, another patient with a 10:30 appointment time was in and out before he even got to the office.
When he finally arrived, he didn't say hello; he was discussing business matters with his assistant as I laid down in front of him with my mouth open. When he was done (2 minutes later), he didn't say I was all set or anything and instead just went to the next patient -- I had to assume I was finished and got up to leave on my own. I interpreted his behavior as rude and standoffish.
When I saw him just a few days ago, he wouldn't let me finish a sentence or voice my concerns. Maybe he was having a bad week, but I feel as if he has lost his personal touch and I will not return. After more than 6 years, I will find another orthodontist if I need any more work done. I know other patients who feel the same way and I will no longer be recommending his services. I will miss his sweet staff but not Dr. Budd himself.