Had an issue with not finding the airport transfer I bought. Call in and the customer service lady puts me on hold WITHOUT asking, then comes back on after a long weight telling me she called my hotel and they don't provide free airport transportation....I already knew that! Hence the reason I bought the transports when I booked the trip. I eventually asked for her manager and she transferred me to group sales, that person transferred me to a number that wasn't even in service. Long story short, I bought transfers AGAIN. This is the first and last time I will use Travelocity. Wish I had read the reviews before going to that website.