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| - I was raised to take pride in the things I owned and as a result, I "baby" my Camry. It's four years old and had not gotten more than a casual rock chip from the normal Arizona roadways until last June when someone backed into the rear quarter panel. So as you can imagine, I went through the stages of emotions following that day until I succumbed to the fact that I could not change anything about that but my attitude.
I began getting estimates for the repairs from several body shops around the Tempe and Mesa areas including a Toyota dealership, the other driver's insurance drive through facility and two outfits that have been in the auto body repair business for 30+ years.
Going off of the insurance agent's list of shops they work with, coupled with liking the lifetime warranty incentive and the fact that this facility was conveniently close to work, I wondered into Impact Auto Body (without an appointment) to see what they could do for me. For the record, I don't suggest others do the same, I should have respected the schedules of Impact's employees.
Upon entering the lobby, I was promptly greeted by Whitney (the receptionist) who offered me a cold water as she asked how she could help. She then immediately introduced me to Ace. I'm thinking already that they have passed the customer service test.
Ace was very thorough in his investigation of the damage to my vehicle and attentive to all of my questions, concerns and statements about what information I needed to understand as well as information I had gathered from previous estimates. I shared with him who I had gotten other estimates from and how they were much lower than his and he was very respectful of those companies, not offering any negative opinions but rather positive reasons why Impact takes the time to do the right job the first time, not only because they back their work up with a lifetime warranty, but also because their reputation depends on it.
Ace outlined what was going to be removed and reinstalled, how far they will take the coating and the timeframe it would take to complete the repairs. Ace contacted me after the third day to let me know the work was on schedule and my car was finished one week later.
As particular as I can be, I have to admit I was a bit apprehensive about going to pick the car up from the shop. I was absolutely amazed by the quality of work and how the vehicle looked when it was done. One would never know the car had been damaged unless they were told. The paint matched perfectly and I could not find one thing I didn't like about the work Impact did. They even went a step further by cleaning the car's interior including the floor mats which I had not expected.
To Whitney and Ace, thank you for going out of your way to make this experience seem less painful than the day of the initial impact.
And to Bob and Debbie, continue doing what you're doing to ensure your customers are treated with the utmost respect, not only in the area of customer service but also in the knowledge of your "craftsmen" in the shop and how they perform their work.
I will definitely recommend Impact Auto Body to my family and friend should they need auto body repair in the future.
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