The staff is a little shy, overall nice and respectful. The cool cut is a little expensive in my opinipn and the haircut is not too sharp. I'm used to going to to a barbershop and looking sharp, but not bad for a kids cut. Just a great place for my one year old to get a haircut for now, he's very entertained with the car chairs and the cartoons on TV right in front of the chair. Its nice and easy. Def recommend them for kids.